Frequently Asked Questions

For the best choice of rooms and locations, we recommend starting your search for student accommodation in Sheffield around 6–8 months before the start of the new academic year. Early enquiries give you the widest range of options and help secure your preferred accommodation before demand increases.

We offer a wide range of high-quality student accommodation to suit different lifestyles and group sizes, from individual rooms and modern apartments to spacious shared houses with up to 9 bedrooms. Whether you’re looking to live independently or with a larger group of friends, we’re confident we can help you find the perfect property.

Arranging a viewing is simple. You can contact our lettings team on 0114 272 2400 or email us at residential@westonelettings.co.uk to book an appointment at a time that suits you.

Alternatively, you’re welcome to visit our office in person, and our team will be happy to help you find and arrange viewings for suitable properties.

We offer a range of properties with optional bills-inclusive packages starting from £150 per person, per month, covering utilities such as energy, water, and Wi-Fi for added convenience and easier budgeting.

Please note that some advertised properties include a mandatory bills package, which will be charged in addition to the rental amount.

Council tax, TV licence fees, and any additional utilities are not included unless otherwise stated and will need to be paid separately.

Securing a property is quick and straightforward. During your viewing, you’ll be provided with a QR code that you can scan to access and complete our online application form.

Once your application has been submitted, a member of our team will guide you through the next steps of the process. Please see the links below for further information.

In some cases, you may be required to provide a UK-based guarantor if you do not meet the affordability criteria. However, this depends on your individual circumstances, so we recommend contacting our team directly to discuss your situation and the options available to you.

We require a tenancy deposit of up to a maximum of 5 weeks’ rent. Your deposit will be securely protected in a government-approved tenancy deposit protection scheme, giving you added peace of mind throughout your tenancy.

The documents required will vary depending on your circumstances and whether you are applying as a student, professional tenant, or guarantor.

Students

You will typically need to provide:

• A completed application form
• Student ID card or proof of enrolment
• A valid passport
• If you do not have a passport: a driving licence and birth certificate
• A Right to Rent share code (if you are not a UK citizen)

Professionals

You will typically need to provide:

• A completed application form
• Valid ID (as listed above)
• 3 months’ worth of payslips demonstrating affordability (usually 30x the monthly rent annually), or an employment contract if you have started your job within the last 3 months
• Proof of address dated within the last 3 months

Guarantors

Guarantors will usually be asked to provide:

• Valid ID (as listed above)
• Proof of income demonstrating affordability (typically 36x the monthly rent annually)
• A completed guarantor form
• Proof of address dated within the last 3 months

If you are unsure about any of the documents required, our team will be happy to guide you through the process.

Reporting a maintenance or repair issue is quick and easy. Simply log in to the tenant area on our website and select “Report Maintenance” to submit the details of the issue.

Once reported, our team will review your request and arrange the necessary action as soon as possible.

If you lock yourself out or lose your keys, please contact our office during office hours and our team will assist you with arranging a replacement set of keys or fob where applicable. Please note that replacement charges will apply.

If you are locked out outside of office hours, you will need to arrange a locksmith at your own expense.

If you need to make any changes to your tenancy, please get in touch with our Tenancy Care team at tenancycare@westonelettings.co.uk. One of our team members will be happy to discuss your request and guide you through the relevant process.

Please refer to your tenancy agreement, as this will set out the specific terms regarding any permitted alterations or decorating within the property.

If you require any further clarification, please do not hesitate to contact our Tenancy Care team at tenancycare@westonelettings.co.uk, and we’ll be happy to help.

Yes, visitors are welcome to stay overnight. However, please ensure you refer to the Tenants’ Code of Conduct within your tenancy agreement for full details on guest arrangements and any applicable guidelines.

You will be required to move out on your agreed tenancy end date, or at the end of any agreed notice period in line with your tenancy agreement and arrangements with the landlord.

You will receive a move-out instructions email outlining the full end-of-tenancy process once your notice has been submitted.

If you would like to review these instructions in advance, you’re welcome to contact us at any time and we will be happy to send them to you.

When you return your keys at the end of your tenancy, a checkout inspection will be carried out by our team. This will identify any potential deductions, which will be shared with you as a proposed dilapidations report for your review and agreement.

If no deductions are required, your deposit will be released in full within 30 days of your tenancy end date.

Please note that if there are any outstanding rent arrears on your account, these may be deducted from your deposit.

If you do not agree with the proposed deductions, we will provide full evidence to support our findings.

If an agreement cannot be reached between you and the landlord, the matter will be referred to the relevant deposit dispute resolution service for an independent decision.

We do not require tenants to arrange or pay for a professional clean. However, you are expected to leave the property in a clean and tidy condition at the end of your tenancy.

If you would prefer us to arrange a professional clean on your behalf, this can be organised for an additional cost. Please ensure you give us prior notice so we can make the necessary arrangements.

Tenants are responsible for arranging the redirection of their mail and parcels to their new address after moving out.

Please note that West One Lettings cannot accept responsibility for any post or packages delivered to the property once the tenancy has ended.

Where utilities are not included in your tenancy, tenants are responsible for taking final meter readings for all services and submitting them to the relevant utility providers.

You will also need to arrange account closure directly with each provider and settle any outstanding balances.