Frequently Asked Questions

Simply get in touch with our lettings team by phone or email, or fill in the enquiry form, and we’ll arrange a time that suits you. We can usually offer viewings within 2 working days.

One of our experienced commercial property managers will conduct your viewing in person, so you’ll have the chance to ask questions on the spot about the space, the building, and the surrounding area.

Of course. We’re happy to accommodate additional attendees — just let us know in advance so we can plan accordingly, particularly for larger groups.

This depends on current occupancy status, e.g. “The unit is currently vacant and available for immediate viewing” or “The property is occupied; viewings can be arranged with reasonable notice to the current tenant“

We just need your name, contact details, and a brief outline of your intended use of the space, so we can make sure the property is a good fit before we book you in.

Yes — we can send you a full information pack including floor plans, square footage, EPC rating, and lease terms ahead of your visit. Just ask when you make your enquiry.

Your West One Lettings manager will remain your main point of contact throughout, so you can follow up with any questions by phone or email at any time.

Once you’ve viewed the property and decided to proceed, you’ll submit an offer or Heads of Terms outlining your proposed lease terms. We’ll review this and either agree or negotiate accordingly. We will then confirm agreed terms in writing before moving to legal documentation.

Leases are typically offered on a 3–5 year term, with break clauses available depending on tenant requirements.

This varies depending on the terms agreed, but may include:

• Holding deposit / reservation fee
• Rent deposit
• Legal and administration fees
• First quarter’s/month’s rent in advance

We’ll always confirm the exact figures in writing before you commit, so there are no surprises.

Yes, a rent deposit is required, held either by us or in a protected scheme, and returned in line with the lease terms at the end of the tenancy, subject to any deductions for damage or arrears.

Yes — as standard practice, we’ll ask for some evidence of affordability to satisfy us that the tenancy is financially secure. Our team can talk you through exactly what’s needed for your business type.

Each party is typically responsible for their own legal costs; however, in some cases the tenant may be asked to contribute towards the landlord’s legal fees. This will always be confirmed upfront.

Yes, most commercial leases include additional costs such as:

• Business rates
• Service charge (if applicable)
• Buildings insurance contribution
• Utilities

We’ll provide a clear breakdown of all applicable costs before you sign, so you have a full picture of your total occupancy cost.

We’re happy to discuss any proposed alterations or fit-out works with you directly. Depending on the scope, landlord consent and/or a licence for alterations may be required — we’ll guide you through this as part of the leasing process.

Once terms are agreed, the process from Heads of Terms to lease completion typically takes around 4 weeks, depending on legal turnaround and any due diligence required.

Your West One Lettings property manager remains on hand throughout your tenancy for any maintenance issues, queries, or lease matters — we don’t just hand over the keys and disappear.